Returns & Refunds

This policy applies to QuirkShape orders shipped to U.S. addresses.

Personalized items

Personalized items made as ordered are final sale. This includes orders made using the size, color, text, or artwork you approved. If your item arrives damaged, defective, or different from what you ordered, please contact us so we can review the issue.

Ready-to-Buy items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We review eligible reports for a replacement or refund. Change-of-mind returns and reports submitted after 48 hours are outside our voluntary return policy. This reporting window does not limit any rights or remedies you have under applicable law.

How to report an issue

Use our contact form. Include your order number, a short description of the issue, and photos of the item and packaging if available. Please wait for our instructions before sending anything back. Approved refunds are issued to the original payment method.

Delayed or missing orders

If we cannot ship within the promised time, we will ask you to agree to a delay or issue a refund for the unshipped items. If your package has not arrived, contact us with your order number.